PROFESSIONAL SUPPORT

Technical Support for Professional Fixtures

TECHNICAL SUPPORT

Get the Right File for the Right Fixture

Send the exact model, a product photo or label photo, purchase details and the resource you need. This prevents a manual or DMX chart from being matched to the wrong hardware revision.

Contact Support ↗

ModelEXACT PRODUCT NAME

RevisionLABEL OR PHOTO

ResourceMANUAL / DMX / DATA

OrderPURCHASE REFERENCE

User Manuals Request by model ↗DMX Charts Request by model ↗Datasheets Request by model ↗Spare Parts Send fixture details ↗Warranty & Service Check order terms ↗Current Products Browse fixtures ↗

SUPPORT FAQ

Before You Contact Support

Which model information should I send?

Send the exact model name and a clear photo of the product label or control display. Include the purchase reference when available.

Why are DMX charts model-specific?

Channel layouts can vary by fixture and hardware or software revision. Matching the exact product avoids incorrect addressing or mode selection.

How are warranty terms confirmed?

Warranty scope and service arrangements are confirmed in the applicable quotation, sales document or order agreement.

LET’S BUILD YOUR NEXT ORDER

Need Fixtures for Your Rental Fleet or Distribution Business?

Tell us the product type, quantity and application. Our team can help you compare suitable fixtures and prepare a quotation.

Product availability, specifications and commercial terms are confirmed for each inquiry.

Verified support files have not been uploaded yet. Contact us with your fixture model and required document.